Are DoorDash and Dasher down? Thousands report instant delivery app issues during service outage

The outage began around 3:30 pm on Wednesday, peaked around 4:00 pm, and then began to decline over the next 15 minutes around 4:15 pm, with approximately 4,732 reports.

DownDetector showed that 94% of users had problems using the app, 3% had problems logging in, and 2% had problems ordering food. Maps on DownDetector show outages spread across the East and West coasts, new york city and Los Angeles Report a severe outage.

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“The Dasher app is now down and we are unable to receive any orders. I just completed an order and they didn’t even pay me for it,” one user wrote.

One Dasher driver wrote: “DoorDash as the dasher app is down, please consider reimbursing our dashers for the lost revenue due to this issue; especially if it lasts an hour or more.”

“DoorDash you guys are full of bullshit,” one said. “I placed an order 40 minutes ago, called the restaurant and my order has been ready for 25 minutes. You drivers can’t read and don’t knock on the door when asking before putting your food on the floor, but don’t punish the driver for not doing their job. Bullshit!!!”

“DoorDash I know your app is down but I was able to stop my dash somehow but now the $17 from the order I made before it crashed has magically disappeared! Please give it back to me,” one said.

DoorDash has more than 42 million monthly active users, the vast majority of whom are in the United States.