His Highness Dr. Sheikh Sultan bin Mohammed Al Qasimi has personally intervened in multiple public cases on his popular “Beeline” radio program, transforming on-the-spot complaints into immediate government action, a powerful demonstration of responsive governance.One of the most high-profile cases involved Amal Al-Junaibi, a government employee who revealed that her entire vacation balance had been deducted and her wages had been withheld for several months after she took time off to care for her husband, who was recovering from surgery. The Ruler of Sharjah made it clear that this behavior violated established human resources regulations. He directed the head of human resources to urgently rectify the matter and restore her rights, while also calling for a faster humanitarian review mechanism for similar cases.The intervention highlights how Sharjah’s leadership continues to combine supervision with compassion, particularly when employees face unique family situations.
Sharjah ruler takes immediate action
In another emotional phone call, a mother urgently sought help after her daughter’s scholarship in Sydney was suspended, leaving the family unable to pay tuition fees of nearly Dh300,000 a year. The ruler immediately directed the authorities to bear the costs and ensure that students could continue their studies without interruption.This swift approval highlights Sharjah’s continued emphasis on education as a pillar of development, even if financial or administrative setbacks threaten students’ futures.
Infrastructure plan announced
Infrastructure issues were also addressed on-site. A resident of Kalba reported sewage problems caused by a nearby building. The ruler confirmed that the issue fell within the wider development framework and announced that the affected families would be relocated to a new residential complex in the university area opposite Khor Kalba within six months, with the possibility of completion ahead of schedule.The announcement reflects ongoing development projects in Sharjah’s eastern area aimed at improving living standards, community services and urban infrastructure.
Support from AED 17,500 per month
Beyond individual cases, broader welfare measures continue to shape Sharjah’s social safety net. The previous directive increased monthly social assistance to Dh17,500, benefiting more than 4,200 cases, including senior citizens, widows, divorced women and low-income families.This structured support, combined with direct intervention through public platforms, embodies a policy-driven and personally participatory governance model.
wider context
The Direct Line program has become more than just a forum for complaints; it has become a direct channel for governance where citizens have their say and solutions are followed. Whether it is restoring employment rights, approving six-figure education aid, relocating families or strengthening the welfare framework, decisions are announced with transparency and implemented quickly.In an era when bureaucratic delays are endemic around the world, Sharjah’s model stands out for its immediacy and human touch, turning public dissatisfaction into measurable results within minutes of hearing it.
