NH users who have not paid their tolls can pay within 3 days

New Delhi: Highway users fail to pay tolls due to NHs failure or blacklisting quick taginsufficient balance or missing tags, payment will be made within three days of receipt of electronic notification. If the toll is not paid by the due date, double the toll will be charged, and all vehicle (registration certificate) related changes, transfers, certificate replacement and other services will be suspended.A senior Road Transport Ministry official said details of the electronic notification process for non-payment of tolls will be announced in the coming days.The notice will detail the procedures for payment of pending tolls and for raising challenges. “This is crucial as we start multi-lane free movement (MLFF) or barrier-free tolling on the NH stretch. The first MLFF tolling system will be launched at Choryasi in Gujarat,” an official said.So far, NHAI’s electronic toll collection entity IHMCL has bid for 16 toll plazas from the MLFF. These include Gharaunda in Haryana, Mundka in Delhi, and Manoharpura, Shahjahanpur and Daulatpura in Rajasthan, where the new system will soon be operational. TOI has learned that the government will now bundle tenders for MLFF projects to speed up implementation.“Providing e-notifications is key to the success of MLFF as in this toll system, vehicles will move seamlessly and will not be intercepted. The e-notifications for unpaid tolls will mention double tolls, but if the vehicle owners pay within three days, there will be a 50 per cent discount, meaning accurate tolls will be paid,” an official said.Earlier, the ministry had revised the NH tolls rules to make it clear that failure to clear unpaid tolls would result in inability to obtain ‘NOC’ for transfer of ownership or transfer of vehicle from one state to another.

Female staff at toll booth

New Delhi: NHAI has deployed over 5,100 day shift women employees at over 1,140 toll plazas. Dedicating female employees to front-line operations positions will create an efficient and humane environment for commuters, thereby improving user experience and “reduce the likelihood of disputes at NH toll plaza toll booths,” the company said. The decision was taken after discussions with stakeholders including toll plaza operators and industry associations.