Canva down: Thousands of people complaining about issues; how to fix “cannot open design”, “connection lost”, “404 not found” issues

“I can’t open any templates. When I actually use the design, it always goes to a 404 error page,” one user wrote. Another added “Others are getting error codes: [9f087dba98eb424f-EWR]? when they open a design”. Another person said “Can’t get into any of my designs or create custom size templates…”.

DownDetector shows that most people are experiencing issues with the website, with a complaint ratio of 71. Some people are also facing app and login issues.

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It’s unclear what caused the outage and Canva has not yet commented on the matter.

Error code: [9f087dba98eb424f-EWR]: This usually indicates an outage between your browser/application and Canva’s servers. People can try to resolve this issue by refreshing the page, using incognito mode, logging out and back in, clearing the browser cache and disabling extensions, and turning off hardware acceleration. Can also be disabled VPN Or proxy, switch networks and flush DNS cache to see if it works.

Others shared pictures of the problems they faced.

“The design cannot be opened” error: People can try to resolve this issue by refreshing the page, clearing browser cache/cookies, or switching to incognito mode. Additionally, one can check the internet, restart the application/browser, check for browser updates.

Internet connection lost error: One can try to fix the following issues by checking the internet stability and refreshing the page. If that doesn’t work, you can turn off the VPN, clear your browser cache/cookies, or try incognito/private mode.

Another user posted a different question.

404 error: This usually means the work is unpublished, the link is broken, or DNS changes are being processed. Some ways to resolve this issue include republishing the Canva site, waiting up to 72 hours for the domain to propagate, checking that the URL is correct, or relinking the domain in settings.

However, given the widespread nature of the outage, a user-side fix is ​​unlikely to yield results.

Another one explain “Finally ready to put pen to paper, Canva collapsed. Maybe this is a signal to go to bed.”